FAQ: Can Klaviyo be used to manage DMs from Insta or Messenger?

The short answer to this is ‘no’. Not at this time (October 2019).

However, the Klaviyo product development team have said ‘this is an area we’re thinking about investing in, but no movement yet’.

So it is likely to happen sooner or later, but probably not in the next 12 months. Watch this space…

It’s also worth knowing that Klaviyo does support integration with the following CRM platforms: Janrain, Salesforce and Zoho.

Klaviyo CRM integrations

Alternatively, you can also integrate data to Klaviyo from other sources via their API or by manually uploading a CSV.

Related Klaviyo help centre documents:

About Murray Finlayson

Email Marketing Consultant

Murray is a Sydney-based email marketing specialist and qualified Klaviyo Master. With 12 years experience on a number of platforms, including Campaign Monitor, Mailchimp and Active Campaign, he became a Klaviyo ‘convert’ in 2016. Before establishing Finlayson Digital, Murray was an ecommerce manager for a number of Australian retailers across a range of categories, including books, home storage solutions and menswear, so has first hand experience of running an ecommerce business. For full background details, read About Finlayson Digital. Follow on Twitter, Facebook and LinkedIn.

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